At pylonpile, we specialize in providing high-quality, pre-made virtual game packages. Because our products are strictly digital assets, our delivery process is designed to be instantaneous, secure, and fully transparent.
Ⅰ. Delivery Model: “Instant Access”
All products sold on www.pylonpile.com follow a strictly defined “Order-to-Access” fulfillment model:
Selection & Payment: You purchase a specific pre-made virtual package.
Instant Fulfillment: Upon successful payment confirmation via Stripe, a secure download link or digital file is automatically dispatched to your registered email address or made accessible via your account dashboard.
Execution: The transaction is considered legally executed and completed at the moment the digital link/file is dispatched.
Ⅱ. No Physical Shipping
Since all pylonpile products are virtual digital goods, there is no physical shipping involved.
No physical goods will be mailed to your billing or shipping address.
No physical tracking numbers or Airway Bills (AWB) will be generated.
Proof of Delivery: Our system generates an electronic record (including timestamp and IP log) for every transaction, which serves as definitive proof of delivery.
Ⅲ. Pre-made Assets & Single Transactions
To ensure clarity and reliability, we adhere to the following standards:
Ready-to-Use: We sell pre-existing digital assets. We do not provide custom design, coding, or ongoing development services.
No Recurring Charges: All sales are one-time purchases. There are no hidden subscriptions or ongoing billing cycles associated with our packages.
Ⅳ. EU Consumer Rights & Waiver of Withdrawal
In compliance with international digital commerce regulations (including the EU Consumer Rights Directive):
Immediate Performance: By purchasing our digital packages, you provide your express prior consent for Pylon Pile Inc. to begin the delivery of digital content immediately upon payment.
Waiver of Rights: You explicitly acknowledge that once the digital delivery process has commenced (i.e., the download link is sent or accessed), you waive your right to the 14-day “no-reason” withdrawal period. * Final Sale: As these are non-tangible, irrevocable digital goods, we do not issue refunds once the product has been successfully delivered.
Ⅴ. Delivery Support
If you do not receive your digital package within 10 minutes of a successful transaction, please follow these steps:
Check your “Spam,” “Junk,” or “Promotions” folders.
Verify that your payment was successfully processed.
Contact our support team at stacking@pylonpile.com.
We guarantee manual delivery assistance and a response to all inquiries within 24 business hours.
